Effective Date: October 26, 2023
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@mobqi.shop. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@mobqi.shop.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
At MobQi, we are pleased to offer free standard shipping on all orders within the United States.
We also proudly ship worldwide. For international orders, shipping costs and delivery times may vary depending on the destination. You will be able to view the shipping costs at checkout before completing your purchase.
We aim to process and ship all orders within 1-3 business days. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Contact Us
If you have any questions regarding our refund or shipping policy, please do not hesitate to contact us:
MobQi
Address: 37 Huntington St, Cortland, NY 13045, USA
Phone: +1 607-748-3654
Email: contact@mobqi.shop